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#BusinessTipTuesday – Answering the Telephone like Buddy the Elf Day

December 18th is recognized as, “Answering the Telephone like Buddy the Elf Day”.  Buddy the Elf was played by Will Farrell in the 2003 movie Elf. For all you Christmas movie Fans, we all know that Buddy the Elf answers the phone by saying, “Buddy the Elf, what’s your favorite color?” So why does buddy the Elf’s favorite color curiosity relate to small businesses during this time of the year?

Well, we have to be our customer’s personal elf and help them, as they are trying to find the perfect gift for their love ones and friends! Even though the holiday season is filled will joy, holiday shopping can get a little stressful especially if the customer is doing it all on their own. Therefore, no one knows your store better than you do, so make sure you take advantage of that and help your customers to the best of your ability during this time of year. Nothing make’s a customer more happy during holiday shopping than finding that perfect gift or finding a gift more amazing than they planned on getting!

Here are some tips to help out your customer’s during the Holiday season:

  • Always ask them if there is anything they need help finding: Ask them details like “What is your favorite Color” because once you understand who or what they are looking for, you might be able to find them the right gift!
  • Last minute gifts: Surround the front of the store or your check-out counter with last minute stocking stuffers, because these are usually the last on the Christmas shopping list!
  • Out of Stock: If you do not have anymore of what your customer is looking for, try your best to accommodate them with something similar or maybe put a special order in for them!

Remember, always greet and help your customers with the same enthusiasm that Buddy the Elf has when he picks up the phone and says, “Buddy the Elf, what’s your favorite color?”

Sydney R. Garofolo
SBDC  Intern
The University of Scranton
Small Business Development Center

#sbdc #scranton #nepa #financing #salesperson #customer #buddy #buddytheelf #elf #christmaself

image adapted from

Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.


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